Return & Refund Policy

We want every House of Gold Ankh order to arrive exactly as expected.

Returns

Returns may be requested within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused

• Unwashed

• Free from stains, fragrance, or damage

• In original condition

• Returned with all original tags and packaging

Items that do not meet these requirements may not be accepted.

To begin a return, please contact us through our Contact page with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Preorder Items

Preorder products are produced or reserved specifically for upcoming releases and may have extended fulfillment times. Any applicable preorder information will be clearly stated on the product page before purchase.

Once a preorder has entered fulfillment or production, cancellation may not be available.

Refunds

Once your return is received and inspected, you will be notified of its approval status.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if applicable, are non-refundable.

Return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or defective.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the issue so we can review and resolve it.

Final Sale Items

Items marked Final Sale at the time of purchase cannot be returned or exchanged unless required by applicable law.

Gift cards are also non-refundable.

Exchanges

For the fastest exchange, contact us to request a return and place a new order for the preferred size, color, or item once your return has been approved.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.